Legal notice

Distributor Marukyu Inc.

Operations Manager Jun Arai

Address 8-6 Gofukumotomachi, Saga-shi, Saga 840-0831, Japan

Contact Information

  • Email: info@yoyoyo.work

    • We aim to respond within 2 business days.

  • Phone Number: +81-3-6824-0697 *

    •  * This number is listed to comply with Japanese consumer protection regulations and is not monitored for customer inquiries. For all questions, please contact us via email.

Selling Price Displayed on each product page.

Necessary Charges Other Than Item Price

  • Shipping Fees: Vary depending on the product and delivery region.

  • Customs & Import Duties: For overseas shipments, customs duties and import taxes are the responsibility of the purchaser.

Payment Methods

  • Credit Cards (Visa / MasterCard / AMEX / JCB)

  • Apple Pay

  • Google Pay

  • Shop Pay

Payment Timing Payment is processed at the time of order confirmation.

Delivery Timing

  • Made-to-Order Items: Please check the production time stated on each product page.

  • In-Stock Items: Usually shipped within 5 to 7 business days after ordering.

  • Overseas Shipping: Additional time may be required depending on the destination region.

Returns & Exchanges

  • Due to the nature of the products, we do not accept returns or exchanges for customer convenience.

  • In the event of damage during shipping or obvious defects, please contact us within 7 days of receiving the product, attaching photos or videos as evidence.

  • After reviewing the situation, we will consider appropriate measures, including refunds, upon return of the item if necessary.

  • Please note that individual differences in craft works (such as variations in color or shape) are not considered defects.

Repair Support

  • YOYOYO offers a paid repair service for broken ceramic works.

  • Please contact us via email if you wish to use this service.

Sales Quantity Limitations

  • Quantity limits may be set for certain items due to limited production.

  • Details are provided on each product page.

Special Selling Conditions

  • Purchases for resale purposes are strictly prohibited.

  • Lottery sales or pre-order sales may be conducted for certain items.